Deposit to confirm booking
To confirm your reservation, we require a deposit of 30 % of the total price. The balance is due on arrival.
Our bank details
Name: Rienz Alpine City Lofts & Suites
Bank: Raiffeisenkasse Bruneck
IBAN: IT 95 S 08035 58242 000300035041
Important: after you have booked your stay, you will receive an access code via e-mail, which you can use to access the garage, your apartment, and the ski and bike stores.
As the unexpected can always happen in life, we advise you take out holiday cancellation insurance. In the event of cancellation, the following conditions apply:
- For cancellations in the period up to 30 days prior to arrival date: the deposit already paid will be withheld, but no further charges will be made.
- For cancellations between 30 and 15 days prior to arrival date: 50 % of the total price
- For cancellations between 14 and 8 days prior to arrival date: 70 % of the total price
- For cancellations within 7 days of arrival date: 90 % of the total price
- Late arrival or early departure: 100 % of the total price
We advise you to take out travel cancellation insurance.
Updated cancellation policy (Covid-19)
If you are forced to cancel your stay as the result of regulations related to Coronavirus and the closure of the South Tyrolean borders, you can cancel your holiday with us free of charge. Your deposit will be refunded. Alternatively, we can retain your deposit as payment towards a future stay.
Preferred payment methods
Bank transfer on arrival, payment in cash (up to € 1,999.99), debit card, credit card